This Shipping & Returns document applies to shoe purchases from Wohi Tech HongKong Limited through hveslippers.com. By placing an order, the buyer agrees to these conditions.
Wohi Tech HongKong Limited processes and ships orders using standard shipping timelines. Delivery time depends on destination, carrier service, customs clearance, and local delivery conditions. Wohi Tech HongKong Limited does not guarantee a specific delivery date. Tracking information is provided when the carrier receives the shipment. The buyer must provide a complete and accurate delivery address. Wohi Tech HongKong Limited is not responsible for delays caused by carriers, customs authorities, weather, or incorrect address information. Shipping charges are calculated at checkout. Title and risk of loss pass to the buyer upon carrier delivery confirmation.
Wohi Tech HongKong Limited provides a strict 14 days no-reason refund policy. The buyer may request a return for any reason within 14 days of receiving the item. The 14-day period begins on the date the carrier confirms delivery. Requests submitted after 14 days from receipt are not eligible for a no-reason refund. The buyer must contact Wohi Tech HongKong Limited before returning any item. The returned item must be unused, unworn, and in original packaging. All tags, accessories, shoe boxes, and included materials must be returned in the same condition as received. Items that do not meet these conditions may be refused or may not qualify for a refund. The buyer completely bears the return shipping costs.
Before sending a return, the buyer must request return authorization by contacting [email protected]. The request must include the order number, the item being returned, and the reason for return. Wohi Tech HongKong Limited will provide return instructions after reviewing the request. Unauthorized returns may be refused. The recipient must be Wohi Tech HongKong Limited, the contact phone is +852 4665 9724, and the specific return address is UNIT 1022A BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL. The buyer must not attach labels directly to the shoe box. The buyer must use a trackable shipping service and retain the tracking number until the refund is complete.
1. Submit a return request to [email protected] within 14 days of receipt. Include the order number, item details, and reason for return.
2. Wait for return authorization from Wohi Tech HongKong Limited. Do not ship the item before receiving authorization.
3. Pack the item securely in its original packaging. The item must be unused, unworn, and complete with all tags, accessories, and shoe boxes.
4. Ship the package to the recipient Wohi Tech HongKong Limited, contact phone +852 4665 9724, and return address UNIT 1022A BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL. The buyer completely bears the return shipping costs.
5. Provide the tracking number to Wohi Tech HongKong Limited after shipment. The buyer bears the risk of loss or damage during return transit.
6. Wohi Tech HongKong Limited inspects the returned item after receipt. Inspection confirms whether the item meets the return conditions.
7. If the return is approved, Wohi Tech HongKong Limited issues the refund to the original payment method.
Refund arrival time is at least 14 days. The refund period begins when Wohi Tech HongKong Limited approves the return. PayPal refunds take at least 14 days. Local laws require up to 30 days for PayPal refunds in some regions. Bank processing, card network processing, and payment provider delays may extend the arrival time. The refund amount covers the item price. Original outbound shipping charges are not refunded unless mandatory law requires a refund. Return shipping costs are paid by the buyer and are not refunded. If a returned item does not meet the return conditions, Wohi Tech HongKong Limited may refuse the refund and may return the item to the buyer at the buyer’s expense.
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. This deadline matches the Terms of Service. The buyer must contact [email protected] within exactly 7 days of receipt. The claim must include the order number, a description of the damage or defect, and clear photographs of the item and packaging. Claims submitted after exactly 7 days of receipt are not accepted unless mandatory local law requires otherwise. If Wohi Tech HongKong Limited approves a damaged or defective claim, Wohi Tech HongKong Limited may provide a replacement, a repair, or a refund. If a return is required for an approved damaged or defective claim, the buyer completely bears the return shipping costs. The buyer must follow the return authorization process described in this document.
An item is non-returnable when the return request is submitted after the applicable return period. An item is non-returnable when the item is used, worn, altered, damaged by the buyer, or missing original packaging, tags, accessories, or shoe boxes. An item is non-returnable when the item is returned without authorization. An item is non-returnable when the item is sent to an address other than the specific return address provided by Wohi Tech HongKong Limited. Wohi Tech HongKong Limited may refuse delivery of any return that does not meet these conditions. The buyer completely bears all return shipping costs for refused returns.
The buyer must inspect the shipment upon delivery. The buyer must report damaged or defective items within exactly 7 days of receipt. The buyer must submit return requests within 14 days of receipt for the strict 14 days no-reason refund policy. The buyer must pay all return shipping costs. The buyer must use trackable shipping and retain proof of shipment. The buyer must provide accurate contact information and delivery information. The buyer must comply with all instructions provided by Wohi Tech HongKong Limited. For shipping questions, return authorization, damaged item claims, and refund questions, contact Wohi Tech HongKong Limited. Email: [email protected]. Phone: +852 4665 9724. Address: UNIT 1022A BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL. Website: hveslippers.com.
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