Introduction

This Terms of Service document governs the use of the website at hveslippers.com operated by Wohi Tech HongKong Limited. By accessing or using this website, you agree to be bound by these terms. If you do not agree, you must not use the website. These terms constitute a legally binding agreement between you and Wohi Tech HongKong Limited.

Use of the Website

You must be at least 18 years old to make a purchase. You agree to provide accurate, current, and complete information when placing an order. You are responsible for maintaining the confidentiality of your account credentials. You must not use the website for any illegal or unauthorized purpose. You must not attempt to interfere with the proper working of the website. You must not use any automated system to access the website in a manner that sends more request messages to the servers of Wohi Tech HongKong Limited than a human can reasonably produce in the same period.

Product Information and Availability

All shoes displayed on the website are subject to availability. Wohi Tech HongKong Limited reserves the right to limit quantities or discontinue any product at any time. Product descriptions and images are provided for informational purposes. Wohi Tech HongKong Limited does not guarantee that colors or details are exactly as they appear on your screen. The inclusion of any product on the website does not imply that it is in stock. Wohi Tech HongKong Limited may refuse any order you place.

Pricing and Payment

All prices are listed in the currency shown at checkout. Wohi Tech HongKong Limited reserves the right to change prices without notice. Payment must be made in full at the time of purchase. Wohi Tech HongKong Limited accepts payment methods displayed on the website. You agree to pay all charges incurred by your account. If Wohi Tech HongKong Limited does not receive payment, Wohi Tech HongKong Limited may cancel your order. You are responsible for any taxes or duties applicable to your purchase.

Shipping and Delivery

Shipping is available to addresses within the regions Wohi Tech HongKong Limited serves. Wohi Tech HongKong Limited is not responsible for delays caused by carriers or customs. Title and risk of loss pass to you upon transfer of the product to the carrier. You must provide a correct shipping address. If you provide an incorrect address, you are responsible for any additional shipping costs. Wohi Tech HongKong Limited is not responsible for packages lost or stolen after delivery is confirmed by the carrier.

Returns and Refunds

You have the right to return any purchased shoes for any reason within 14 days of receiving the product. This is a strict 14 days no-reason refund policy. To be eligible, the shoes must be unworn, in their original condition, and in the original packaging. You must contact Wohi Tech HongKong Limited at [email protected] to initiate a return. You are responsible for return shipping costs. After Wohi Tech HongKong Limited receives the returned item, Wohi Tech HongKong Limited will process your refund. Wohi Tech HongKong Limited reserves the right to refuse a return if the item is not in its original condition.

Refund Processing Time

Refund processing and arrival to your account takes at least 14 days from the date Wohi Tech HongKong Limited receives your returned item. This applies to all refund methods. For PayPal refunds, the refund will take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. Wohi Tech HongKong Limited is not responsible for delays caused by financial institutions or payment processors. The refund will be issued to the original payment method. Wohi Tech HongKong Limited does not issue cash refunds.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must contact Wohi Tech HongKong Limited at [email protected] within this period and provide photographic evidence of the damage or defect. Claims submitted after 7 days will not be accepted. Wohi Tech HongKong Limited will, at its discretion, replace the item or issue a refund. If Wohi Tech HongKong Limited replaces the item, Wohi Tech HongKong Limited will cover the shipping costs for the replacement.

Governing Law

These terms and any dispute arising from the use of this website or the purchase of shoes are governed by the laws of Hong Kong. You agree to submit to the exclusive jurisdiction of the courts of Hong Kong. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Limitation of Liability

Wohi Tech HongKong Limited is not liable for any indirect, incidental, or consequential damages arising from the use of the website or the purchase of shoes. The total liability of Wohi Tech HongKong Limited for any claim is limited to the amount you paid for the product. This limitation applies to the fullest extent permitted by law.

Intellectual Property

All content on this website, including text, images, logos, and software, is the property of Wohi Tech HongKong Limited or its licensors. You may not reproduce, distribute, or create derivative works without express written permission from Wohi Tech HongKong Limited.

Changes to Terms

Wohi Tech HongKong Limited may revise these terms at any time. The revised terms will be posted on the website. Your continued use of the website after any changes constitutes acceptance of the new terms. You should review these terms regularly.

Contact Information

For questions about these terms, contact Wohi Tech HongKong Limited at [email protected]. The address is UNIT 1022A BEVERLEY COMMERCIAL CENTRE, 87-105 CHATHAM ROAD SOUTH, TSIM SHA TSUI KL. The phone number is +852 4665 9724.